Refund policy

Thank you for shopping at One Amber Beauty! We are committed to providing you with high-quality products and a positive shopping experience. If you are not completely satisfied with your purchase, we are happy to offer returns and exchanges within the guidelines outlined below.

Eligibility for Returns:

  • Timeframe: You must initiate a return within 14 days of the original purchase date.
  • Condition: Items must be returned in their original, unused condition, with all original packaging and seals intact. We cannot accept returns on opened or used products due to hygiene reasons. This includes but is not limited to:
    • Lip products (lipsticks, lip glosses, lip liners)
    • Mascara
    • Eye liners
    • Foundations
    • Concealers
    • Skincare products (creams, serums, cleansers)
  • Proof of Purchase: A valid proof of purchase (order confirmation, receipt, packing slip) is required for all returns.
  • Exclusions: Certain items are non-returnable, including:
    • Gift cards
    • Promotional or sale items (unless otherwise stated)
    • Products marked as "final sale"